Santa Rosa resident Debbie Milby was among those gathered Tuesday morning to watch the ribbon-cutting ceremony, even though she had opposed the idea of building the casino. Tribal members also explored the expansion as part of an exclusive party Sunday night and were “blown away” by what they saw, Sarris said. “We want to make sure the guest experience is an easy-to-understand one and not a riddle-filled experience,” Hasson said. He said the resort also worked on its “choreography” - making sure that guests could move easily from one area to the next, for example. Joe Hasson, the resort’s vice president and general manager, said trial runs helped the resort make adjustments, such as turning down the initial volume on hotel room televisions after realizing they were set too loud.
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